1. Introduction

Welcome to DonC Relocation. We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection and privacy laws, including, where applicable, the European Union General Data Protection Regulation (EU GDPR), the UK GDPR, and relevant Australian privacy legislation.

DonC Relocation is an Australian relocation service provider supporting Nigerian immigrants, individuals, families, and international clients who require assistance with relocation planning and related services.

Our services may include relocation consultation, pre-arrival planning, accommodation assistance, settling-in support, travel-related coordination, and short-term accommodation or Airbnb arrangements in Abuja and Lagos, Nigeria.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, book an appointment, request our services, or otherwise interact with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately. Visiting our website does not, by itself, constitute consent to optional cookies or marketing communications.

2. Who We Are

Business name: DonC Relocation
Country of establishment: Australia
Website: https://doncrelocation.com.au
Contact email: hi@doncrelocation.com.au
Business address: 91A Hillcrest Avenue, Greenacre, NSW, Sydney, Australia

For the purposes of applicable data protection legislation, DonC Relocation acts as the data controller when it determines why and how your personal information is processed.

Where another organisation determines the purposes and means of processing, that organisation may act as an independent controller or joint controller, depending on the circumstances.

If you have questions about this Privacy Policy or how your personal information is handled, contact us using the details provided above.

3. Personal Information We Collect

We collect only personal information that is reasonably necessary for our business activities, subject to applicable law.

3.1 Information You Provide Directly

When you contact us, complete a form, request a consultation, book an appointment, or enquire about our services, we may collect:

• Full name.
• Email address.
• Telephone number and messaging contact details.
• Country of residence and intended destination.
• Preferred relocation destination and anticipated relocation dates.
• Information about the services you require.
• Appointment preferences and booking details.
• Information included in your enquiry or message.
• Communications and correspondence between you and DonC Relocation.
• Payment, billing, or transaction information where applicable.

Please do not submit sensitive personal information or official identity documents through general contact forms unless we specifically request them through an appropriate and secure process.

3.2 Relocation and Accommodation Information

If you engage our services, we may collect additional information needed to coordinate your relocation or accommodation arrangements, such as:

• Household size and accommodation preferences.
• Intended arrival dates and estimated length of stay.
• Budget and service requirements.
• Accessibility or other practical accommodation requirements.
• Information needed to coordinate bookings, transport, or settling-in arrangements.

We will seek additional information only where it is relevant to the service requested and permitted by applicable law.

3.3 Technical and Website Information

When you visit our website, certain information may be collected automatically, depending on the website configuration and your consent preferences. This may include:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and interactions with website features.
• Referring website or traffic source.
• Approximate location inferred from technical information.
• Cookie identifiers and similar online tracking data.

We use this information, where permitted, to operate the website, maintain security, diagnose technical issues, and understand website performance.

3.4 Information from Other Sources

We may receive information about you from service providers, booking platforms, payment processors, accommodation partners, or other organisations involved in delivering a service you have requested.

Where applicable, we will provide information about the source and use of such data as required by law.

4. How We Use Your Personal Information

We may process your personal information for the following purposes:

1. Responding to enquiries: To answer questions and provide information about our services.
2. Appointment management: To arrange, confirm, reschedule, and manage consultations.
3. Relocation planning: To understand your requirements and coordinate relevant relocation assistance.
4. Accommodation coordination: To help arrange suitable accommodation, including relevant short-term accommodation services in Abuja and Lagos.
5. Customer communication: To provide service updates, confirmations, and important information.
6. Payments and administration: To process transactions, maintain business records, and manage invoices where applicable.
7. Website operation: To maintain website functionality, improve usability, and troubleshoot errors.
8. Security and fraud prevention: To protect our website, users, business, and service providers.
9. Marketing: To send promotional communications where permitted by law and, where required, with your consent.
10. Legal compliance: To comply with applicable legal obligations, resolve disputes, and establish or defend legal claims.

We will not use your personal information for materially different purposes without an appropriate legal basis and any additional notice or consent required by law.

5. Legal Bases for Processing Under the GDPR

Where the GDPR applies, we process personal data only when an appropriate legal basis exists.

Depending on the circumstances, these bases may include:

5.1 Consent

We may rely on your consent for optional marketing, non-essential cookies, certain analytics technologies, or other activities for which consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5.2 Contractual Necessity

We may process personal information when necessary to take steps at your request before entering into a contract or to perform a contract with you.

This may include providing relocation assistance, arranging consultations, and coordinating requested accommodation services.

5.3 Legal Obligations

We may process information when necessary to comply with applicable laws, regulatory requirements, tax obligations, or lawful requests from competent authorities.

5.4 Legitimate Interests

We may process personal information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Such interests may include website security, fraud prevention, service improvement, business administration, and defending legal claims.

Where we rely on legitimate interests, we will consider the impact on your privacy and provide further information about the relevant interest upon request, where required.

6. Disclosure of Personal Information

We do not sell your personal information to third parties.

We may disclose relevant information to the following categories of recipients when necessary and lawful:

• Website hosting providers and website maintenance professionals.
• Email, communication, and customer relationship management providers.
• Appointment scheduling and booking service providers.
• Payment processors and financial service providers.
• Accommodation providers, property managers, and booking platforms.
• Transport, travel, and other service partners involved in arrangements you request.
• Professional advisers, including legal and accounting advisers.
• Government authorities, regulators, or law enforcement agencies where disclosure is legally required.
• Other parties where you have specifically requested or authorised the disclosure.

We aim to disclose only the information necessary for the relevant purpose.

Third-party providers may process information under their own privacy policies and contractual arrangements. Where required, we will implement appropriate agreements and safeguards for information processed on our behalf.

7. International Transfers of Personal Information

DonC Relocation is an Australian business serving clients who may live in Nigeria, the European Union, the United Kingdom, and other countries.

As a result, your personal information may be processed or accessed in countries other than the country in which you reside. For example, information may be shared with accommodation partners or service providers involved in delivering your requested services.

Where the GDPR applies, transfers of personal data outside the European Economic Area will be made in accordance with applicable international transfer requirements.

Depending on the circumstances, appropriate safeguards may include:

• A European Commission adequacy decision, where applicable.
• Standard Contractual Clauses approved by the European Commission.
• Additional technical or organisational safeguards where necessary.
• Another lawful transfer mechanism available under the GDPR.

We will not assume that a country provides adequate protection merely because a service provider operates there.

Where required by law, you may request further information about the safeguards used for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information and the reason for processing.

Our general approach is as follows:

• Enquiries: Retained for as long as necessary to respond and manage follow-up communications.
• Appointments and customer records: Retained for the duration of the relevant service relationship and an appropriate period afterwards.
• Financial and transaction records: Retained for the period required by applicable accounting, taxation, and other laws.
• Marketing preferences: Retained until you unsubscribe or withdraw consent, subject to any necessary suppression records.
• Technical logs and security records: Retained for a period appropriate to security, troubleshooting, and operational requirements.
• Legal and dispute records: Retained for as long as reasonably necessary to establish, exercise, or defend legal claims.

These are general principles rather than fixed retention periods. DonC Relocation should establish and follow specific retention periods based on its actual legal obligations and operational requirements.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it securely, subject to applicable legal requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, analyse performance, and provide or measure external content and services.

Cookies may be classified as follows:

9.1 Strictly Necessary Cookies

These cookies support essential website functions, security, and features you have requested. They may be used without consent where permitted by applicable law.

9.2 Functional Cookies

These cookies may remember preferences or improve website usability. Their use will be subject to applicable consent requirements.

9.3 Analytics Cookies

If analytics tools are installed, they may collect information about how visitors use the website. Where required, these cookies will remain disabled until you provide valid consent.

9.4 Advertising and Social Media Cookies

If advertising pixels, embedded social media content, or similar tracking technologies are used, they may allow third parties to collect information about your online activity.

These technologies will be implemented in accordance with applicable consent requirements.

9.5 Managing Cookie Preferences

Where required, our website will provide a cookie consent mechanism that allows you to accept or reject non-essential cookies and change your preferences later.

You can also manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

The precise cookies used on our website depend on the technologies installed. We will maintain an accurate cookie inventory and disclose relevant providers, purposes, and retention periods.

10. Your Data Protection Rights

Where the GDPR applies, you may have the following rights, subject to applicable legal conditions:

10.1 Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of the relevant information.

10.2 Right to Rectification

You may ask us to correct inaccurate personal information or complete incomplete information.

10.3 Right to Erasure

You may request deletion of your personal information where the legal conditions for erasure are met.

10.4 Right to Restrict Processing

You may request that we restrict certain processing activities in circumstances provided for by law.

10.5 Right to Data Portability

Where applicable, you may request a copy of certain personal data in a structured, commonly used, machine-readable format or request its transfer to another controller.

10.6 Right to Object

You may object to certain processing activities based on legitimate interests. You also have an unconditional right to object to the processing of personal data for direct marketing.

10.7 Right to Withdraw Consent

Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing conducted before withdrawal.

10.8 Rights Relating to Automated Decisions

Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

DonC Relocation does not intend to make solely automated decisions producing legal or similarly significant effects on customers unless this is separately disclosed and permitted by applicable law.

10.9 Right to Lodge a Complaint

If you believe that we have handled your personal information unlawfully, you may lodge a complaint with the competent data protection supervisory authority.

If you are in the European Union, you may generally contact the data protection authority in your country of residence, workplace, or the place of the alleged infringement.

If you are in the United Kingdom, you may contact the Information Commissioner’s Office (ICO).

These rights are not absolute and may be subject to exceptions under applicable law.

11. How to Exercise Your Rights

To exercise your rights or ask a privacy-related question, contact us at hi@doncrelocation.com.au.

Please describe your request clearly so that we can understand and respond appropriately. We may need to verify your identity before disclosing or changing personal information.

Where the GDPR applies, we will generally respond to a valid request within one month. Where permitted by law, this period may be extended for complex or numerous requests, and we will inform you of any extension and the reasons for it.

We will not charge a fee for requests unless applicable law permits a reasonable fee or allows us to refuse a manifestly unfounded or excessive request.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

Depending on the information and risks involved, these measures may include:

• Access controls and restricted permissions.
• Secure website connections using HTTPS.
• Appropriate password and account security practices.
• Security updates and website maintenance.
• Appropriate safeguards when engaging third-party service providers.
• Secure handling and disposal of records.
• Procedures for responding to suspected data breaches.

No method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any obligations to notify affected individuals or regulators.

13. Children’s Privacy

Our website and services are primarily intended for individuals seeking relocation assistance and related services.

We do not knowingly collect children’s personal information through general website forms except where necessary and lawful in connection with a parent, guardian, or family relocation enquiry.

Where children’s information is necessary to provide a requested service, we will seek to handle it with appropriate safeguards and any consent or authorisation required by law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can assess the situation and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social media services, accommodation providers, and other external services.

We do not control the privacy practices or security measures of those external services.

When you follow an external link or use a third-party platform, we encourage you to review its privacy policy and terms before providing personal information.

A link to an external service does not mean that DonC Relocation endorses all of that provider’s privacy practices.

15. Social Media

DonC Relocation may maintain accounts on platforms such as Facebook, Instagram, TikTok, and X (formerly Twitter).

If you interact with our social media accounts, the relevant platform may collect and process information about you under its own terms and privacy policy.

We may receive information that you choose to share publicly or send to us through messages, comments, or other platform features.

Please avoid posting confidential information, passport details, financial information, or other sensitive personal information in public comments or social media messages.

16. Marketing Communications

We may send service-related communications necessary to respond to enquiries, manage appointments, or deliver services.

We may also send promotional emails or other marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. You can withdraw consent or unsubscribe using the method provided in the communication or by contacting us at hi@doncrelocation.com.au.

Unsubscribing from marketing communications will not prevent us from sending essential service or administrative messages where necessary.

17. Data Protection Responsibilities and Applicable Laws

DonC Relocation aims to comply with the data protection requirements applicable to its operations and the individuals whose information it processes.

Depending on the circumstances, relevant requirements may include the EU GDPR, UK GDPR, Australia’s Privacy Act 1988 and Australian Privacy Principles, and applicable privacy legislation in other jurisdictions.

The GDPR does not automatically apply to every Australian business merely because it has a website. Its territorial scope depends on the circumstances, including whether an organisation is established in the EU or offers goods or services to individuals in the EU or monitors their behaviour there.

This policy will be applied consistently with the laws that actually govern the relevant processing activity. Where local law provides additional protections, those protections will be respected.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal obligations, or data handling practices.

The latest version will be published on this page, together with its effective date or last-updated date.

Where changes materially affect how we process personal information, we will provide additional notice or seek consent where required by law.

We encourage you to review this page periodically.

19. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or would like to raise a privacy concern, please contact DonC Relocation.

Business: DonC Relocation
Website: https://doncrelocation.com.au
Privacy email: hi@doncrelocation.com.au
Postal address: 91A Hillcrest Avenue, Greenacre, NSW, Sydney, Australia

We will review your enquiry and respond in accordance with applicable privacy legislation.